Delivery costs include handling, quality packing to keep your item safe, fuel levies, tracking options and express courier cost.
Items are sent within 1-3 days of your payment transfer being confirmed. This can be instantly for PayPal and PayMate or up to 12-24 hours for Direct Deposit.
All deliveries are made between 9am-5pm weekdays. Delivery is not available on weekends.
Provide Contact Number: The courier will require a contact number in case directions are needed to the delivery address. Tough Toys is not responsible for delays caused by the buyer not supplying and answerable contact number.
Provide Physical Address / PO BOX not accepted: The courier cannot deliver to PO BOX numbers.
Authority To Leave: By default our courier is given authority to leave the packages somewhere safe. If you do not want the package left unattended please let us know upon checkout.
Important: Please note that once the goods are signed for the buyer takes full responsibility for the condition of the goods. If the goods show signs of transit damage, please contact us within 24 hours of signing for the goods. Any claims made outside the 48 hours will be refused.