If a Tough Toys product arrives damaged, defective or is not otherwise in accordance with the customer's order, it may be returned to Tough Toys. The customer will be given a reasonable opportunity and timeframe in which to inspect and return the product at no cost to the customer.
The customer may obtain credit on the return of products:
Products will not be accepted for returns on the basis that:
If wear and tear, abuse, misuse, accidental impact/s or failure to follow the 'Instructions for use' is found to be the cause of failure of a Tough Toys
product, this warranty will be considered void and Tough Toys will offer to replace the product at the customer’s cost.
Unfortunately Tough Toys is unable to provide credit on the shipping and freight cost of items being returned due to change of mind or incorrect part order.